This month I had the privilege of being interviewed by one of the UK Retail Motor Industry’s leading figures: Jeff Smith.

Jeff is dedicated to improving dealership profitability and customer satisfaction within the Retail Motor Industry.

In an industry that seems to take nothing but hard knocks during an economic downturn, Jeff has made a name for himself as the retail motor industry’s leading profitability guru, especially in service departments.

In this first interview on Taking The Phone In Small Steps, Jeff and I focus on getting prepared for calling: The mindset, objectives, and tips that will put first-time callers at ease and perhaps give renewed vigour to using the telephone for those who’ve done it before.

Have a listen,  tell us how you think it could be improved, and we look forward to sharing the next installment with you in just a few short weeks.

Jeff Smith can be reached at Insight Training & Development Ltd: http://www.askinsight.com

Shaun can be contacted at shaun@phoneforbusiness.com or by calling 0208 133 0702.

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